RETURNS & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- If you are not satisfied with items you received, you must send back items within 30 days of receiving all your items .
- Items returned must be in their unused condition with the original packing. Items must be returned unwashed, unworn, undamaged, and with all tags attached.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 1150 South Milliken Avenue, Ontario California 91761, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We DO NOT ACCEPT RETURN FOR THE SITUATIONS:
- Wrong size or design: our products are all custom made order. This means you choose exactly what you want to purchase and we produce it (such as size, the design) so we DO NOT accept refund for such reasons.
- Customer information provided was inaccurate, leading to delivery failure.
- The product is not an original product, the product is already in use by the customer.
- Improper care.
- Normal wear and tear.
- Break down of colors and materials due to sun exposure.
We ACCEPT RETURN FOR THE SITUATIONS:
- The wrong goods are sent due to our mistakes, such as wrong size, wrong design.
- Due to our reasons, the goods you received are damaged.
For other situations that cause you to be dissatisfied with our products, please contact us immediately so that we can evaluate the problem and deal with it correctly.
If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose (Normally, the shipping fee is $30).
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.